WO #0418Trustpilot · 1★
“I was told I would be charged a $29,000 cancellation fee.”
ServiceTitan customer · source
Software for trade shops · 1 to 15 trucks
Run the job. Not the paperwork.
Big-shop automation at a small-shop price. Quotes, dispatch, invoices and getting paid in one app built for HVAC, plumbing, electrical, lawn and cleaning crews. No contracts. Every feature on one plan. No office work at 10 PM.
Built and in private testing. Early access list is open.
- 01Call inMrs. Ortiz · no heat
- 02QuoteGood · Better · Best
- 03DispatchTue 8:00 · Truck 2
- 04On sitePhotos · sign-off
- 05InvoiceSent from the truck
- 06Paid$1,840.00 · payout Thu
We did the homework first
We read what owners say about their software.
337 public reviews and 145 owner forum posts about field service apps, collected October 2026. The bars show how many different people raised each problem. It's a sample of the industry, not a survey, and none of it is about ServiceKodiak.
Distinct reviewers in our review sample. Forum posts are counted separately and point the same way: missing features (26 owners) and QuickBooks that won't tie out (21) lead there.
Sound familiar?
Owners, in their own words.
Pulled from public reviews and forums about other field service software.
WO #0419Jobber Community
“It replaced the office work I used to do at 10 PM after a full day in the field.”
Lawn care owner, on the setup that took over their office work · source
WO #0420Trustpilot · 2★
“It feels like actual human support has been eliminated entirely”
Housecall Pro customer since 2022 · source
WO #0421Trustpilot · 1★
“withholding funds for this long directly impacts my cash flow”
Housecall Pro customer, payment pending seven days · source
WO #0422Jobber Community
“I am frustrated with the inability to send out a quote with good/better/best options”
Residential cleaning owner · source
WO #0423Window Cleaning Resource
“I would never pay 160 a month for a CRM. That’s out of control.”
Window cleaning owner · source
These people were talking about other products. They haven't used or endorsed ServiceKodiak. Their words shaped what we're building.
The Kodiak Code · our commitments for launch
Software that doesn't screw you.
Six rules, in the order owners complained about them. They're commitments for launch, written down before day one. Each rule shows whether it is built yet.
RULE 01
No contracts. Ever.
Month to month. Cancel in two clicks from settings. No phone call, no retention gauntlet, no collections letters.
Answers: billing and cancel traps, contract lock-in · At launchRULE 02
Every feature, every plan.
One price. You don't pay for a bigger plan to unlock the one feature you needed.
Answers: price hikes, feature paywalls · At launchRULE 03
Your data leaves with you.
Export customers, jobs, quotes, invoices and your price book anytime, in one click. It's your business.
Answers: fear of losing customer history · BuiltRULE 04
A real person answers.
Talk to someone who knows the trades, with a response time posted where you can see it.
Answers: the #1 complaint in our researchRULE 05
See every dollar.
A payout tracker shows where each payment is, when it lands and what it cost you, so you're not left guessing about your own money.
Answers: payment holds, cash-flow fear · BuiltRULE 06
No surprise updates.
A public change log, and buttons that stay where they were. Updates get tested before they reach your techs.
Answers: buggy updates, moved buttons · PlannedHow it works · build status shown per step
Call to cash. One app.
The whole job in one place, from the phone ringing to money in the bank. Screens below are design previews with sample data. Every step below is built and tested in our private app preview.
Built works end to end in our private app preview At launch needs card payments or texting switched on Planned not built yet
1 STEP 1Built
Book it
Calls, web requests and repeat customers land on one record with the property, equipment and every past visit.
ORTIZ, R.NEW REQ
412 Birch LnFurnace
Last visitMar 2026
Dup. foundMerge ✓
2 STEP 2Built
Quote it
Good/better/best options straight from your flat-rate price book. Customer picks an option, e-signs and pays the deposit from their phone.
Sending by text and card deposits switch on at launch.
GOOD $389BETTER $1,840BEST $4,950
Ignitor + clean$389
Blower motor$1,840
ApprovedE-SIGNED
3 STEP 3Built
Dispatch it
Drag jobs onto the board by tech and time. Crews, multi-day, recurring and multi-visit jobs.
TUETruck 1Truck 2Truck 38:00OrtizLeeRoute A10:30—KaurRoute A1:00Shaw—Maint.
4 STEP 4Built
Work it
Techs get the job, checklist, photos and customer sign-off on their phone, even with no signal. Add extra work as a change order on site.
☑ Photos (4)☑ Checklist
+ Change order$145
SignatureCAPTURED
Clock2h 10m
5 STEP 5Built
Bill it
Invoice from the driveway and collect on the spot or by text-to-pay link. Deposits from the quote are credited automatically.
Live card payments switch on at launch.
INV-2291$1,985.00
Deposit credited−$500.00
Sent by text8:14 PM ✓
StatusPAID
6 STEP 6Built
Track the cash
See each payment from paid to bank deposit, card payouts with their fees and what is still in transit, matched line for line to your bank statement.
PaidMon
ProcessingTue
Payout ETATHU
7 STEP 7Built
Know the profit
Parts, labor hours and purchase orders against the price, so you see profit and margin on every job.
Price$1,985
Parts−$612
Labor 2.2h−$154
Job profit$1,219
8 STEP 8Built
Keep them coming back
Maintenance agreements create their own tune-up visits, invoices and renewals, with member discounts applied. QuickBooks-friendly exports for your bookkeeper.
AgreementComfort Club
VisitsSpring · Fall
RenewsOct 2027
QuickBooksEXPORTED
You asked. Other apps didn't build it.
The stuff owners keep asking for.
These came up again and again in owner forums. Every one is built in our app preview.
- Merge duplicate clientsBuilt
My jobber crm is now a complete mess of duplicate customers and addresses.
- Flat-rate price bookBuilt
We need a price book or catalog too. I requested this feature a few times!
- Good / better / best quotesLet the customer pick. One cleaning owner says 80% of clients took the add-on option.Built
- Maintenance agreements that run themselvesBuilt
Maintenance Agreements are key to building value in a service company.
- Job costing on every jobBuilt
Lacks job costing. This is probably our biggest issue
- Multi-visit and recurring jobsSeveral visits under one job, and work that repeats on a schedule.Built
- Deposits that tie outCard payouts, fees and bank deposits matched line for line, with QuickBooks-friendly exports.Built
Price
Big-shop automation. Small-shop price.
The software that runs itself usually costs big-shop money, and the cheap apps save their automations for the top plans. Owners told us they hate paying for features they don't use and hate it more when the price creeps up. So there's one plan with every feature and every automation in it, and founding shops lock their rate.
Automations that already work in the app: an approved quote becomes a job, a finished recurring job books the next one, maintenance agreements create their tune-up visits and invoices and renew on their own every day, member discounts apply themselves to repair invoices, and the time clock starts and stops as the job status changes. Built Review requests and invoice reminders by text go out once texting is switched on. At launch
Founder planEarly access
Founder pricingone flat monthly price
Announced at launch. The list hears it first.
- Every feature, no tiers
- Month to month, cancel in two clicks
- Export all your data, anytime
- Founder rate locked for early shops
- Free help moving your data over
Straight answers
The questions you'd ask a salesman.
Is there a contract?
No. It's month to month, and you can cancel yourself from settings. If you prepay, you get back the unused months.
Why we're saying it: 30 reviewers in our sample described contracts they couldn't leave.
Switching sounds like a nightmare. Is it?
Paste or upload your customer list and price book from a spreadsheet, and re-running the import won't create duplicates. Early shops also get free help moving over. No paid "implementation" project.
Why: owners call switching "a tall order" and say "the transition is painful".
Will you hold my money?
Payments run through a standard processor. You'll see every payment's status and payout date in the app, and our rules for any hold will be written down in plain English.
Why: payout holds came up from 29 reviewers and 10 forum posters.
Is it too much for a one-truck shop?
It's built for 1 to 15 trucks. A setup checklist ticks itself off as you go, and a morning dashboard shows the day on one screen. One flat price, no per-feature upsells.
Why: many small operators said today's tools are too expensive and too complicated for their size.
What happens when you push an update?
We test updates before they ship, post every change in a public change log, and don't move buttons around for the sake of it.
Why: buggy updates were the second most common complaint.
Does it work with QuickBooks?
Yes, through QuickBooks-friendly exports of invoices, payments, deposits with fees, customers and time. A live QuickBooks Online sync is planned.
Why: QuickBooks sync problems came up in 20 reviews and 21 forum posts.
Is ServiceKodiak available now?
Not yet. The app is built and in private testing. It opens once card payments and texting are switched on. Join the list and we'll email you once when it does.
Early access
Lock in founder pricing.
One email when early access opens. No spam, no sales calls.
We keep your email and trade only to tell you about early access. Want off the list? Reply to any email and say so.